Privacy Policy for Olympus Hounds
Olympus Hounds is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and process your personal data when you use our online platform to promote and book dog grooming, pet styling, dog spa treatments, de-shedding, fur trimming, nail clipping, and ear cleaning services.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identifiable Information (PII): This includes your name, email address, phone number, and physical address when you create an account, make a booking, or contact us directly. This information helps us to identify you and provide our services efficiently.
- Pet Information: Details about your dog, such as their name, breed, age, any specific health conditions or behavioral notes relevant to their grooming, and your grooming preferences. This ensures we can provide tailored and safe services for your pet.
- Booking and Transaction Information: Details regarding the services you request, the date and time of your appointments, and payment information (though we do not store full credit card details on our servers; these are handled by secure third-party payment processors).
- Communication Data: Any communications you have with us, such as inquiries, feedback, or support requests, whether via our online platform, email, or telephone.
- Technical Data: Information about your device and how you interact with our site, including IP address, browser type, operating system, referral sources, pages viewed, and access times. This helps us improve our website's functionality and user experience.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our pet grooming services:
- Service Provision: To schedule and manage your grooming appointments, prepare for your dog's specific needs, and deliver the requested services.
- Communication: To send you booking confirmations, appointment reminders, updates regarding our services, and to respond to your inquiries.
- Service Improvement: To understand how our services are used, gather feedback, and analyze trends to enhance our offerings and your experience.
- Marketing: With your consent, we may use your PII to send you promotional offers, newsletters, or information about new services that might be of interest to you. You can opt-out of these communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to legitimate requests from public and government authorities.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our online platform, processing payments, or delivering services on our behalf (e.g., IT support, booking system providers). These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency), we may disclose your personal data.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, or destruction. This includes using secure servers, encryption, and access controls. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer needed, we will securely delete or anonymize your data.
6. Your Rights
Under applicable data protection laws, including the GDPR (General Data Protection Regulation), you have certain rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can ask us to delete your personal data under certain circumstances.
- Right to Restrict Processing: You can request that we limit the way we use your data in certain situations.
- Right to Object to Processing: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support the operation of our booking system. You can control cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Olympus Hounds
Unnamed Road
Singapore, 257701, Singapore